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Returns and Refund policy

Returns
We stand by the quality of our products and want total customer sanctification. If you have any problems with your order please contact us within 7 days of receiving your shipment.

If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Your order is held for two hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors! If you need to make a change or cancel and refund your order you can write email to info@hodlersstore.com

If your order has already been printed and shipped, unfortunately changes cannot be made to it.


Any defects or errors on our part will result in a replacement at no charge. We do not accept returns due to user error such as incorrect selection of sizes, designs, colors, address, etc.

Please do not return an item to us prior to consulting with us. We do not have a storage facility, and if you return an item it will be returned to our fulfillment center.


To be eligible for a return and/or refund, the following conditions must also be met:

- the purchased item is either defective or does not match the customer's order, as evidenced by the customer by means of photo(s) or video(s);
- if the purchased item is defective, such defect must not have been caused by any misuse, abuse or accidental damage of the purchased item by the customer;
- the purchased item must be unused and must be in the same condition that the customer received it;
- the purchased item must be returned in the original packaging.


For the avoidance of doubt, the following reasons do not constitute valid return and/or refund reasons (non-exhaustive list):

- the customer ordered the item in a wrong size;
- the customer no longer wants the item;
- the customer finds the same item elsewhere at a cheaper price.


Refunds (if applicable)
To complete your return, we require a receipt or proof of purchase to be sent to info@hodlersstore.com (the receipt was sent to your email at the time you have purchased the product).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hodlersstore.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged (we do not replace items due to user error such as incorrect selection of sizes, designs, colors, etc).If you need to exchange it for the same item, send us an email at info@hodlersstore.com We will provide individual instructions.



Shipping
To return your product, please contact us at info@hodlersstore.com with order number. We will provide individual instructions based on your item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.